Terms of Service

1. Who you are contracting with

These Terms are an agreement between you and AURELLARA LLC, a North Carolina limited liability company that operates Aurellara Beauty ("Aurellara", "we", "us"). By creating an account or using Aurellara, you agree to these Terms. If you do not agree, please do not use Aurellara.

2. What Aurellara is

Aurellara is a digital software product that gives business guidance to beauty professionals. It includes:

• personalized onboarding
• a recommended next move
• guided workflows that create written drafts
• Ask Aurellara, an AI business coach
• saved work and progress tracking

It is not a booking system, scheduler or client-management tool.

3. Eligibility and your account

You must be at least 18 years old. If you use Aurellara for a business, you must be authorised to act for it. Please give accurate information and keep your password confidential. You are responsible for activity under your account.

4. Purchase and access

Aurellara is sold as a one-time purchase, not a subscription. You get access to the digital product once your payment has been completed successfully. Access is tied to the account used for the purchase and may not be transferred.

5. Payments: Paddle is our Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle handles:

• payment processing
• applicable taxes
• receipts and invoices
• refund processing

Paddle's Buyer Terms apply to your purchase. Aurellara is one complete digital product, and partial refunds are not offered. Refunds are described in our Refund Policy.

6. Acceptable use

You agree not to:

• use Aurellara unlawfully, or to create unlawful, deceptive, hateful or harassing content
• use it for fraud or spam
• infringe anyone's intellectual property or privacy
• interfere with the service's security, for example by probing, introducing malware, or scraping
• reverse engineer the software or bypass its access limits
• resell, share or redistribute your access
• try to manipulate the AI into ignoring its rules

7. Your content and AI output

You keep ownership of the information and content you enter. You give us a limited licence to host and process it, solely to provide Aurellara to you. You are responsible for having the right to use what you enter.

You may use the drafts Aurellara generates for your business. AI output can be inaccurate or incomplete. Review it before you use it, and keep in mind that it is not legal, tax, financial, medical or other professional advice.

If you believe content infringes your rights, contact aurellaraofficial@gmail.com. We may remove infringing content and suspend repeat infringers.

8. Our intellectual property

Aurellara belongs to AURELLARA LLC, including its software, guidance, workflows, design and branding. Subject to these Terms, you receive a limited, personal, non-exclusive, non-transferable right to use Aurellara.

9. No guaranteed results

Aurellara offers guidance only. We do not promise any specific bookings, clients, revenue, income or business outcomes. You remain responsible for your own business decisions and their results.

10. Suspension and termination

We may suspend or end access for:

• a material breach of these Terms
• non-payment, a reversed payment, or a completed full refund
• a security or fraud risk
• repeated or serious misuse

After an approved full refund, your Aurellara account and saved content are removed as described in our Refund Policy. In other cases where access ends, you can ask us to export or delete your data as described in our Privacy Policy.

11. Service availability and disclaimers

We work to keep Aurellara reliable, but we do not guarantee that it will be uninterrupted or error-free. To the fullest extent permitted by law, Aurellara is provided "as is" without implied warranties, such as merchantability or fitness for a particular purpose.

12. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special or consequential damages, such as lost profits, data or goodwill.
• Our total liability is limited to the amount you paid for Aurellara in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, death or personal injury caused by negligence. Nothing in these Terms limits your mandatory consumer rights.

13. Indemnity

To the extent permitted by law, you agree to indemnify AURELLARA LLC against claims that arise from your content, your unlawful use of Aurellara, or your breach of these Terms.

14. General

• These Terms are governed by the laws of the State of North Carolina, USA. This does not remove any mandatory consumer protections of the place where you live.
• Disputes will be heard in the state or federal courts located in North Carolina, unless your local law gives you the right to bring a claim where you live.
• You may not assign these Terms without our consent. We may assign them as part of a merger or sale of our business.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• We may update these Terms. If we do, we will change the date above, and continued use means you accept the update.

15. Contact

AURELLARA LLC, North Carolina, USA · aurellaraofficial@gmail.com