Refund Policy

One-time digital purchase

Aurellara Beauty is a one-time digital product purchase from AURELLARA LLC. Paddle.com is the Merchant of Record for all Aurellara orders. It processes payments and handles refunds.

No partial refunds

Aurellara is sold as one complete digital product. Every purchase gives access to the whole product, so it can't be partly returned, and partial refunds are not offered.

Refund eligibility

Refund requests are handled under Paddle's Refund Policy and applicable consumer law.

How to request a refund

Contact Paddle Buyer Support at paddle.net, or use the link in the receipt email Paddle sent you. Paddle reviews and processes all refunds.

If you need help finding your receipt or have a question about your purchase, Aurellara support can point you in the right direction: aurellaraofficial@gmail.com.

After a full refund

When Paddle confirms an approved full refund, it happens automatically:

• Access to the refunded Aurellara purchase ends.
• Your Aurellara account and saved business content are removed. This includes your profile, business details, saved work, progress and Ask Aurellara history.
• You don't need to send a separate deletion request. Removal normally completes within minutes of Paddle's confirmation.

You can buy Aurellara again at any time, including with the same email address. You would start with a fresh account and setup; previously removed content is not restored.

We keep limited records where needed for legal, tax, accounting, payment-dispute, security, fraud-prevention or compliance purposes. These include the transaction reference, the access history and the refund record. Paddle, as Merchant of Record, may keep its own payment records under its own policies. See our Privacy Policy.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer protection law.